Understand Customer Experience
Delivering a great customer experience is hugely important for any business. The better experience customers have, the more repeat business you’ll be able to receive, with an additional benefit of simultaneously reducing the friction of customer complaints and returns. Through our unique audience, understanding the customer has
never been easier. Read on to learn more!
Contact Us
touch shortly.
Customer
Retention & Loyalty
In today’s continuously competitive
marketplace,
we know once a
customer is secured,
it’s top of mind
to keep them loyal to your brand.
That’s why, when you launch
a campaign with Prodege,
we’re here
to
demystify the customer’s journey
and offer you insights to build
deeper relationships.
Easily conduct mobile missions and exit surveys to learn about store conditions & inventory levels and get a customer’s view of solutions displays
Receive a post campaign report that features data measured using a two-pronged approach; stated and receipt verified
Brand + Sentiment Trackers
We understand that brand
health tracking
helps to give you
an ongoing
read on brand
health,
not only for your brands,
but also key competitors.
Just a few of the many ways our collaborative team of experts
can help offset
your workload are:
Provide questionnaire consultation
We'll help you ensure
your research KPIs are measured correctly.
Develop, curate
& maintain a custom online dashboard of
key performance metrics
Apply dynamic filters to drill deeper into your audience.
Layer in additional behavioral metrics from verified buyers
Obtain supplemental insights to add further confidence to your results.
Net Promoter Score (NPS)
Many businesses continue to use NPS as an indicator
of brand loyalty and customer experience.
Understanding NPS is a great starting point for grasping customer
perceptions of your business
and gauging the prevalence of advocates
at a specific moment in time. This allows marketers
to kick off
programs and pull levers that create more promoters of your
business
and services and ultimately deliver
revenue you can rely on.
As part of Prodege’s trended insights in peeq, we’re continuously collecting information from verified shoppers and sharing with you so you have a current pulse on how brands, retailers, and restaurants are trending in many different landscapes.
With some of this information readily available, it allows you to better
understand the experiences that
are creating promoters, passives,
and detractors
– and drive your company to act.
